Delete your Pani Wala account
You can delete your account and personal data at any time, directly in the app. It takes effect immediately and cannot be undone.
Delete in the app (recommended)
Pani Wala app (customers)
- Open the app and sign in.
- Go to Addresses tab → Account section → Delete account.
- Enter your password and confirm.
Pani Wala Partner app (suppliers)
- Open the app and sign in.
- Go to Profile → Delete account (at the bottom).
- Enter your password and confirm.
Before deleting, finish or cancel any order in progress. Customers who still hold cans on deposit should return them first to get the deposit back; the app will tell you if something needs to be done.
Cannot open the app?
Email [email protected] from the email address on your account, or give your registered mobile number, with the subject "Delete my account". We will verify that the account is yours and delete it within 30 days.
What is deleted
- Your name (or business and owner name), mobile number, email address and password.
- Your saved addresses and any saved locations.
- Comments you wrote in ratings (the star rating stays anonymous).
- For suppliers: KYC documents, vendor phone numbers and notes; your listing is taken offline permanently.
What is kept, and for how long
Order, payment, settlement and deposit records are kept without your name, mobile number or address, because Indian tax and accounting laws require them (generally up to 8 years). They are then deleted. Nothing that identifies you is kept, and you will no longer be able to sign in. Your mobile number becomes free to register a new account.
More details are in our Privacy Policy.